Terms and Conditions
Please ensure you have read the following terms and conditions before booking your tour.
- Entrada Travel Group, the operators of GreatSights®, reserves the right to alter prices and timetables and to arrange alternative transport, routes or sightseeing services without notice.
- Entrada Travel Group products are sold subject to the conditions of the Contract and Commercial Law Act 2017, Part 5, Subpart 1, the terms and conditions published by the carrier and conditions printed on the ticket.
- Entrada Travel Group and GreatSights® are not responsible for any loss or damage resulting from the purchase or use of its products or services or the purchase or use of any third party’s products or services.
- No refund will be made against customer failure to report prior to departure. Amendments are permitted up to 2 hours prior to departure. Claims for refunds due to circumstances beyond the control of tour operators, service supplier or customer should be submitted in writing, but no later than 30 days after the date of tour departure. Refunds must be claimed within 30 days of cancellation. It is recommended that customers adequately insure themselves against cancellation charges and the possible loss of money or personal belongings.
- Children’s fares: 0-14 years inclusive.
- Children aged 14 or under cannot travel on GreatSights tour services without an accompanying adult aged 18 or over.
- Fuel: due to the uncertainty of fuel prices, GreatSights® reserves the right to add a fuel surcharge to any of their tours.
- The following Great Sights® tours are operated by third parties – Wellington City and Bays Tour, Weta Workshop ‘There and Back Again’ Tour, Auckland West Coast Wilderness Tour, Tamaki Maori Village Evening Experience, Christchurch City Sightseeing Tour, Christchurch and Canterbury Alpine Safari, Lord of the Rings Edoras Tour, Dart River Wilderness Safari, Queenstown Highlights Tour.
- While every effort is made to operate the Milford Sound tour in glass roof coaches, due to servicing requirements these vehicles may not always be available.
- Wi-Fi is available on selected services and is provided free of charge. If the Wi-Fi service is unavailable no refund will be issued.
- All prices are in New Zealand dollars and include 15% Goods and Services Tax.
Best Price Guarantee
Our Best Price Guarantee Booking direct means you should always pay the lowest price on GreatSights tours. If you find any GreatSights tours sold under the same terms and conditions (brand, date, number of people, availability, inclusions) and at a lower price online, we’ll credit you the difference between the price paid and the lower price found. All special offers and promotional campaigns are marked as such.
Luggage Policy
GreatSights carries checked luggage subject to the below terms and the Contract and Commercial Law Act 2017, Part 5, Subpart 1. All luggage carried must be clearly labelled with the passenger’s name, address, contact details and destination. The size, weight and number of luggage items that can be carried is specified below. If a passenger wishes to travel with more luggage than is permitted, or with oversize items, the item(s) may be refused if there is no available space.
Checked-in luggage
- Up to two pieces per person weighing a maximum of 25kg each per person. Each piece of luggage should not exceed total dimensions (length + width + height) of 158cm (62 inches).
- If you are travelling with a wheelchair, mobility scooter or baby pushchair that can collapse down to fit within the Checked Luggage size and weight dimensions, it can be counted as one of your two Checked Luggage entitlements. If the item cannot be collapsed down to fit our Checked Luggage size and weight dimensions, it will be regarded as Oversize Luggage.
- Extra luggage may be carried subject to space available at a cost of $10.00 per item per sector, payable to the driver. Please note we cannot guarantee carriage of extra luggage on any specific travel date or service.
- Chilly bins, boxes and bags carrying fresh or frozen food and/or any frozen goods will not be accepted for transportation.
- All sports equipment luggage, including golf clubs, must be packaged into a holdall secure bag and must comply with the size and weight dimensions above. The item will be counted as one of your two Checked Luggage entitlements
- As we are a passenger service, we do not carry freight or unaccompanied luggage.
- Bicycles must be collapsed down (both wheels removed from the frame) with handlebars turned sideways and the chain covered. Bicycles presented in this fashion will be accepted for travel and counted as one of your two Checked Luggage entitlements. If your bicycle is not collapsed down then it will be regarded as Oversize Luggage.
- Only GreatSights staff may store or remove luggage from the lockers or trailer.
- GreatSights’s liability for checked luggage that is under GreatSights’ care and control is limited to $1,000 per item, subject to the exclusions for unsuitable checked-in luggage and prohibited items below. Passengers are advised to arrange their own insurance cover for amounts over $1,000.
Unsuitable checked-in luggage
The following items are deemed unsuitable for luggage stowed in the luggage lockers and if you do include such items in your stowed luggage, you do this wholly at your own risk and GreatSights will not be liable for any costs for inconvenience, replacement, delay, loss or damage you or any other party may suffer
- Passports and travel documents
- Cameras, video cameras etc
- Computers or computer equipment
- Electrical or electronic devices
- Business documents or important documents
- Samples
- Fragile, delicate or perishable goods
- Valuable items, such as money, jewellery or similar
- Any item that is not sufficiently packaged to withstand normal effects of carriage by road transport.
Carry-on luggage
- Each customer is limited to one carry-on item with dimensions not exceeding 20cm high x 28cm deep with a maximum length of 400mm. The maximum weight is 5kg.
- Handbags, umbrellas, walking sticks and other aids are permitted.
- Chilly bins, boxes and bags carrying food and frozen goods will not be accepted for transportation.
- You are responsible for your carry-on luggage, and GreatSights accepts no responsibility whatsoever for loss or damage to carry-on luggage.
Prohibited items
The following items are prohibited from being carried on or transported by any GreatSights service
- Liquids/creams not carried in watertight containers
- Flammable liquids
- Explosives (including fireworks)
- Poisonous, toxic, or hazardous substances
- Solvents
- Fuel (including gas bottles)
- Batteries (unless used in portable consumer electronic devices)
- Any form of firearm, weapon, explosives or ammunition
- Illegal drugs or substances
- Animals (except for assistance dogs)
- Frozen food and fresh meat, poultry or fish
- Any other item deemed unsafe by the driver or GreatSights staff
Right of refusal to carry luggage
GreatSights has the right to refuse to take luggage if it does not meet the requirements set out in these Terms and Conditions, or if it breaches the Carriage of Goods Act 1979.
- If a Passenger travels with more luggage than permitted as above, then the additional item(s) may be refused if there is no available space.
- Prohibited items are not permitted either on-board or in the luggage compartment.
- GreatSights does not carry unaccompanied parcels under any circumstances. Passengers must never accept luggage or parcels on behalf of someone else for security reasons.
GreatSights will not be responsible or liable for any loss or inconvenience if a Passenger is refused travel under any of these circumstances.
Queries and complaints
If you have any queries, claims, complaints or Lost Property related to GreatSights, please contact us by:
1. E-mail: info@greatsights.co.nz or
2. Post: Entrada Travel Group, PO Box 26-601, Epsom, Auckland
3. Phone: 09 583 5790
Claims for compensation must be received by GreatSights within 7 days of the date of travel. To make a claim please provide full contact details and time and date of journey.
Physical Requirements and Mobility
Passengers must be able to board and disembark vehicles independently. GreatSights operates long-distance vehicles with steps and internal stairways. Any passengers requiring assistance must arrange their own support at pickup and drop-off points, as drivers cannot provide physical assistance for safety reasons.
For Tours including the Hobbiton Movie Set, this experience requires reasonable mobility and appropriate footwear. The experience includes a walking tour along outdoor tracks.
For Tours including the Waitomo Glowworm Caves, this experience requires reasonable mobility and appropriate footwear. Surfaces may be wet and slippery, and wheelchair access is not available.
For Tours including Milford Sound cruises, these have limited wheelchair access (main boarding deck only). All passengers must be capable of negotiating watertight door sills. Vessel facilities span multiple decks with stair-only access, and vessel toilets may not be wheelchair accessible.
Hobbiton Movie Set Requirements
Access to the Hobbiton Movie Set requires participation in a guided tour as it operates on private property and is a working farm. All visitors must comply with site-specific health and safety directions and remain with their tour guide throughout the experience.
Prohibited Activities: The following activities are strictly prohibited:
- Climbing or standing on restricted structures
- Deliberate damage or removal of property
- Scattering of ashes
- Smoking and vaping (except in designated areas at The Green Dragon Inn)
- Unreasonable noise or disruptive behaviour
- Photography for commercial purposes
Clothing and Costumes: Appropriate weather-suitable clothing and footwear are mandatory. Hobbiton Movie Set reserves the right to require covering inappropriate clothing or refuse entry for offensive costumes. Prop replicas and costume items that may pose safety risks are not permitted, including but not limited to large swords, knives, staffs, and bows unless constructed of soft materials.
Image Use/Privacy
1. The passenger acknowledges and gives consent for Entrada Travel Group by itself or through an agent to take photographs, audio or video recordings, or other forms of recordings that capture the passenger’s image, likeness, voice, performance or all of these (“Images”) during the course of this activity / tour. The passenger acknowledges and gives consent for Entrada Travel Group to receive and use Images of the passenger from other.
2. Entrada Travel Group may use Images for marketing and promoting its services. The ways in which the Images will be used for marketing purposes include, but are not limited to, incorporating the Images in print, broadcast, internet media, direct marketing channels, downloadable content and applications, and all other media, platform or technology now known or to be developed for distribution around the world. The Images may be altered, modified, changed, combined or incorporated into other works.
3. The passenger has a right to request access to the passenger’s Images and to correction of those Images to ensure they are complete and not misleading. However, the passenger acknowledges that if the Images have been incorporated into marketing materials, it may not be reasonably practicable for Entrada Travel Group to make any changes to the Images. The passenger authorises Entrada Travel Group to refuse the request to correction in such circumstances.
