Access

We welcome passengers travelling with wheelchairs, although we have some restrictions. Passengers must be able to stand unaided when boarding and disembarking the coach. Passengers who require somebody to lift them on and off the coach must arrange for this assistance at pick up and drop off points. For health and safety reasons, drivers are not permitted to participate in carrying of passengers.

Please note we are prevented by NZTA regulations from carrying electric wheelchairs containing battery acid.

View our terms and conditions for full information about travelling with a wheelchair.

Certain tours (for example, Milford Sound, Bay of Islands, Hobbiton and Waitomo day tours) involve walking on rough surfaces or boarding boats with stairs and sea sills. If you have any further questions, please contact us.