Frequently Asked Questions
Is lunch included in the price of my tour?
Lunch is only included in the tour where stated. However, in many cases lunch can be purchased as an optional extra when booking.
What is your cancellation policy?
For most of our tours, you can cancel your tour booking up to 2 hours before departure without penalty. However some tours that are operated by a third-party may have different cancellation policies. Cancellations within 2 hours result in a 100% cancellation fee. Please refer to our terms and conditions for more information.
What is the child age?
For most of our tours, the children’s fares apply to children aged 0-14 years. However, some tours that are operated by a third-party may have a different age requirement for child fares.
Do we have to pre-book our tour?
Yes, all tours must be booked in advance. During the summer months (December – February) many of our tours sell out quickly, so we advise customers to book in advance to avoid disappointment.
Are your coaches equipped with toilets?
Yes, your GreatSights coach will be equipped with an onboard toilet and we also make regular stops during the day. This excludes GS99 (Queenstown Highlights tour) and some third party tour providers.
Do your coaches have free Wi-Fi?
Yes, all GreatSights coaches are equipped with free onboard Wi-Fi. Please note that some routes are serviced by third-party operators.
Are your tours suitable for people with limited mobility?
Most of our tours require passengers to be able to independently board and disembark a vehicle with steps and an internal stairway, and navigate walking along outdoor tracks or negotiating watertight door sills during cruises. For the mobility requirements for each tour, please check the individual tour pages.
Do you offer a multi-lingual commentary?
Some of our tours provide multilingual commentary in Japanese, Spanish and Mandarin. Check the tour information for details.
How does the GreatSights Best Price Guarantee work?
Best Price Guarantee Booking direct means you should always pay the lowest price on GreatSights tours. If you find any GreatSights tours sold under the same terms and conditions (brand, date, number of people, availability, inclusions) and at a lower price online, we’ll credit you the difference between the price paid and the lower price found. All special offers and promotional campaigns are marked as such.
